Last updated: 24 August 2026

True Nature Asia (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.

Who we are

True Nature Asia is a German-owned pet food company based in Da Nang, Vietnam, producing insect-based, hypoallergenic dog food. You can reach us at hello@truenature.asia.

Information we collect

  • Order and contact details you provide at checkout: name, delivery address, email address and phone number.
  • Order information: the products you buy, order value and order history.
  • Payment information: payments are processed by our payment providers (for example bank transfer via VietQR/SePay). We do not store your full bank or card details on our servers.
  • Technical and usage data: cookies and similar technologies collect information such as your IP address, device and browser type, and how you use our site.

How we use your information

  • To process and deliver your orders and take payment.
  • To communicate with you about your order and respond to enquiries.
  • To send you updates or offers where you have agreed to receive them (you can opt out at any time).
  • To operate, secure and improve our website and to meet our legal obligations.

Sharing your information

We share information only as needed to run our business: with delivery partners to ship your order, with payment providers to process payment, and with service providers that host or support our website. We may also disclose information where required by law. We do not sell your personal information.

Cookies

Our site uses cookies to remember your cart, keep you signed in, and understand site usage. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Data retention

We keep order and account information for as long as needed to fulfil orders, provide support, and comply with legal, accounting and tax requirements, after which it is deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may object to certain uses. To make a request, email us at hello@truenature.asia.

Contact us

If you have any questions about this policy or your data, contact us at hello@truenature.asia.